ORDERING INFO & FAQ

Browse our Current Offerings, then request a quote for the coffees you're interested in. If a lot is sold out, join our allocation list to be notified when it's available.

From there, we'll provide a formal quotation, finalize terms, and handle all export documentation and logistics coordination.

Yes! We offer 100-300g samples for roast profiling and cupping. Sample costs and shipping fees may apply depending on whether you qualify for our free sample policy. Ask us when requesting a quote.

Green coffee ships in GrainPro hermetic liners inside jute bags industry standard for quality preservation. Standard sizes are 60 kg or 30 kg bags. Vacuum-sealed options available for micro-lots.

Our minimum order quantity is one full container (approximately 19–21 metric tons, around 275-320 bags depending on bag size). This is the most cost-effective option for international shipping.

Mix and match: You can fill a full container with different coffee types and grades to create a diverse selection that meets your customers' needs.

Less than full load: While we can ship less than a full container load in a full container, our strong recommendation is to maximize value by ordering a full container. Partial loads may incur additional per-unit costs.

Sample orders: For evaluation purposes, we offer sample shipments - contact us to discuss your needs.

Yes depending on availability, we offer Organic (USDA/EU), Fair Trade, and Rainforest Alliance certified coffees.

Certified lots have limited availability and may require advance booking. All certification documentation is provided with your shipment.

Each lot includes: region/woreda, washing station or cooperative, altitude, variety, processing method, harvest season, and cup score (when available). We can also share producer stories and origin photos for storytelling and marketing.

We source from Ethiopia's premier growing regions: Yirgacheffe, Sidama, Guji, Harrar, Limu, and Jimma/Kaffa. Each region has distinct flavor characteristics see our offerings page for current availability and detailed tasting notes.

We provide multiple quality assurances:

• Pre-shipment samples (PSS): Approve the exact lot before we ship
• SCA cupping scores and detailed tasting notes
• Physical analysis: Screen size, moisture, defect counts on request
• Third-party inspection available if required

Ethiopia: Climate-controlled warehouses in Addis Ababa maintain optimal conditions during pre-export staging. All coffee is stored in GrainPro-lined bags to preserve quality until shipment.

Once shipped, coffee is delivered directly to your designated port or warehouse. We coordinate with your freight forwarder to ensure smooth handoff and can recommend trusted logistics partners if needed.

We offer Washed (clean, bright acidity), Natural (fruity, full-bodied), and Honey (balanced sweetness) processed coffees. Each lot on our offerings page shows its processing method.

We export worldwide primary markets include the Middle East, North America, Europe, and Asia Pacific. We can ship to most countries with coffee import regulations.

We offer flexible Incoterms:

• FOB Djibouti: You arrange ocean freight
• CIF: We could arrange freight to your port

Company details (legal name, address, tax ID), contact person, delivery address, and freight forwarder info if you're arranging shipping. We'll let you know if additional documents (import license, special certifications) are required for your country.

Every shipment includes:

• Shipping docs: Bill of Lading, Commercial Invoice, Packing List
• Compliance docs: Certificate of Origin, Phytosanitary Certificate, ICO Certificate
• Quality docs: ECTA Quality Certificate, Weight Certificate

Certification documents (Organic, Fair Trade) included when applicable.

Verify the container seal matches the B/L, count bags, check for damage, pull arrival samples for quality verification, and move to proper storage promptly. Report any issues within 7 days with photos and documentation.

Yes we offer staggered deliveries, harvest allocations, and forward contracts with scheduled shipping dates. This helps manage cash flow and freshness. Additional logistics costs may apply.

Pricing depends on quality grade, origin/traceability, processing method, certifications, volume, and shipping terms. We provide transparent, itemized quotations in USD (per kg or lb) so you know exactly what you're paying for.

New customers: 50% deposit, 50% against shipping documents.
Established customers: Net 30/60 may be available.
Letter of Credit: Accepted from recognized banks.

USD is our standard invoicing currency for all export transactions. We may also invoice in EUR or GBP for European buyers upon request. All pricing and contracts are denominated in the agreed currency to provide clarity and avoid conversion surprises.

No. Your quotation clearly itemizes coffee cost (FOB), freight, insurance, documentation, and certification premiums. The price you agree to is the price you pay.

We follow SCA cupping protocols and ECTA grading. Every lot is evaluated for screen size, moisture (10–12%), defect count, and density. Full traceability from farm/cooperative to export.

Report concerns within 7 days with photos and cupping notes. We retain samples from every lot for comparison. Resolution options include price adjustments, replacement coffee, or third-party arbitration.

Returns aren't practical for international coffee trade, but we're committed to fair dealing. Quality claims for damaged or below-spec coffee are handled through compensation or insurance claims. Contact us immediately if you notice any issues.

Most issues are resolved through direct discussion and sample comparison. For formal disputes, we follow GCA arbitration procedures. Proactive communication prevents most problems. We encourage feedback at every stage.

Coffee importers, trading companies, specialty roasters with import capability, café chains, private labels, and distributors. Whether you need one container a year or one container a month, we're interested in building a relationship with you.

No start with a single order to test our coffee and service. Ongoing partners enjoy priority access to limited lots, forward contract pricing, and more flexible payment terms. We earn your business through quality, not contracts.

Yes! We offer custom sourcing: specific regions, cup profile matching, experimental processing, consistent volume programs, or private lot selection at origin. Contact us before or during harvest season for best results.

Yes we provide lot information sheets, photos from origin, producer stories, regional context, and shareable social content. We're happy to collaborate on materials that connect your customers with Ethiopian coffee's rich heritage.

1. Browse our Current Offerings.
2. Request samples for coffees that interest you.
3. Contact us to discuss terms and logistics.